The Rules of Pro Golf

Rule 1.  Love of the Game.  Pro Golf retailers shall exhibit an infectious passion and loyal respect for the true heritage of the great Game of Golf.

Rule2.  Guiding Principles.  All Pro Golf staff shall conduct themselves at all times with the highest standards of honesty, integrity, professionalism, friendliness, helpfulness and attentiveness to the customers' needs.

Rule3.  Customer Care.  The singular focus of all Pro Golf staff will be to provide customers with a level of customer care and satisfaction that exceeds their expectations.

Rule 4.   Friendliness.   Golf is a game of warm congeniality.  Pro Golf staff shall exhibit a warmth and friendliness that welcomes all golfers into our stores.

Rule 5.   Unparalleled Golf Environment.  We shall always create an environment that exudes the best of Golf through our merchandising and by offering the latest equipment trends and fashion merchandise.

Rule 6.  Selection.  Pro Golf stores shall offer the broadest selection of the latest golf products and technologies to meet the growing needs of golfers of all skill and experience levels.

Rule 7.  Top Brands.  Pro Golf will offer our customers the most trusted brands in retail Golf available today.

Rule 8.  Quality.  Through selective buying and attention to demanding product inspections, our staff shall make certain that merchandise found in Pro Golf stores will reflect the highest quality and the most precise craftsmanship available on the golf market today.

Rule 9.  Training.  Pro Golf staff will participate in extensive and on-going training to insure that our knowledge of the game of Golf, its new trends and new products is second to none in the industry.

Rule 10.  Technology Expertise.  Pro Golf staff shall be the standard bearer for knowledge of the latest performance and game enhancing technologies.

Rule 11.  Golf Expertise.  Pro Golf staff shall have a depth of knowledge and understanding of the Game, how it should be played, and how the right tailored equipment can help each individual customer's game.

Rule 12.  Swing Expertise.  Pro Golf staff shall have a full understanding of the biomechanics of the Golf swing so that they properly identify the best game improvement products for each level of golfer.

Rule 13.  Custom-fitting.  Pro Golf's skilled staff will have the most current manufacturer's training and product knowledge to insure that our customers benefit from the most sophisticated custom fitting systems that are best suited for their utmost enjoyment of the Game. 

Rule 14.  Low Price Guarantee.  In order to insure the best prices everyday of the year, Pro Golf customers are guaranteed the lowest prices on the merchandise we carry.  We will meet or beat any locally advertised price on any new golf product. 

Rule 15.  Warranties.  Pro Golf recognizes and supports all manufacturers' warranties and will be our customer's advocate in resolving any and all issues related to product defects in workmanship and materials. 

Rule 16.  Community.  Pro Golf is committed to serving and enriching the communities where we live.  We are also committed to growing participation in the Game of Golf. 

Rule 17.  No Mulligans for us.  While a Mulligan is a privilege for our customers, at Pro Golf, our staff's knowledge, preparation and attention to detail will "get it right the first time." 

Rule 18.  Customer Satisfaction Guarantee.  To us, the customer always has Honors.  In matters where an issue arises between our customer and Pro Golf, we will take every reasonable step to insure our patron's total satisfaction.  We are not happy until the customer is happy.